Email Outage Affects DirectLink Customers This Week

An unknown number of DirectLink residential and business customers have had their email service disrupted this week, which the local telecommunications cooperative has attributed to unexpected server congestion.

The issue has caused intermittent access to email portals and slow delivery of messages on DirectLink-hosted accounts. The co-op says no emails have been lost due to the outage — only delayed.

“These messages … remain intact and will arrive eventually,” DirectLink said in an update on Facebook this week. “The team is working to dislodge the congestion and deliver the backlog of messages as quickly as possible.”

DirectLink Marketing Manager Amy Russ did not say how many members had been affected, but that it was a “small segment” of the email customers they serve.

“But we do understand, for those who have been affected, that this is not a small issue,” she told the Canby Now Podcast. “This is their businesses and livelihoods. That’s why our teams have been working very diligently this week, night and day, to restore access as soon as possible.”

The outage was first reported by the company Tuesday, June 30. In the most recent update Thursday afternoon, DirectLink said the majority of email accounts that have been affected are up and running, but that a small backlog remains, and some messages are still being slow to deliver.

“Work continues to free up the backlog of email and get it delivered to respective members,” the co-op said.

For the latest, follow or contact DirectLink on Facebook.

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